FAQ

A decant is a perfume sample drawn from an original bottle of the brand, then repackaged into a new, neutral spray atomiser. You get to discover the authentic fragrance, in the size that suits you, without buying the full bottle. These are neither imitations, nor "dupes", nor oils: it is exactly the brand's fragrance, only the container changes.

Yes, 100%. Every decant is drawn from original, authentic bottles of the houses we offer (Chanel, Dior, Tom Ford, Louis Vuitton, Roja, Amouage, MFK, Frédéric Malle…). We sell no counterfeits or reconstitutions. The fragrance you receive is identical to the one in the original bottle — only the container, a neutral atomiser, is different.

Depending on the reference, our decants come in 2 ml, 5 ml, 10 ml and 20 ml. The 2 ml is ideal for testing a fragrance, the 5 ml for living with it over several weeks, and the 10 and 20 ml for enjoying it every day without investing in a full bottle.

We ship worldwide from France. Delivery is free on orders over €30 — in France, within the EU and internationally — by standard tracked shipping. Paid express options (FedEx) are offered at checkout for faster delivery.

Free on orders over €30 (standard tracked shipping). Below €30: France €3.95 · EU €4.95 · International €4.95. Paid FedEx express options at checkout. Indicative timeframes: France 2-3 days, EU 4-8 days, international 5-15 days depending on destination and customs. Outside the EU, import customs/VAT charges may apply on arrival, payable by the recipient.

Indicative timeframes after dispatch: France 2-3 business days, European Union 4-8 days, international 5-15 days depending on the destination and customs clearance. These are average estimates, not guaranteed timeframes: a shipping mishap or a customs inspection may occasionally extend them. You can track your parcel's progress at any time using your tracking number.

Yes. Paid FedEx express options are offered at checkout, for faster delivery in France and internationally. Standard tracked delivery, for its part, remains free on orders over €30.

Standard tracked delivery is automatically free on orders over €30, whether you're in France, the EU or internationally — no code required. Below €30, a small contribution applies (France €3.95 · EU €4.95 · International €4.95).

Yes, we ship worldwide from France. Standard tracked delivery is free on orders over €30 everywhere, and FedEx express options are available at checkout for faster receipt.

For deliveries outside the European Union, import customs and/or VAT charges may apply on arrival in your country. These charges are set by the local authorities, are independent of us, and remain payable by the recipient. Within the EU, no customs charges apply to your order. We can neither estimate nor cover these charges in advance; we invite you to check with your country's customs authorities before ordering.

As soon as your order ships, you receive a confirmation email containing a link and a tracking number. Tracking can take 24 to 48 hours to activate and display its first movements, while the carrier takes charge of the parcel: this is normal. Wait a day or two before worrying about tracking that still shows "no information".

Don't worry: a few simple checks resolve the vast majority of these cases. Look in your mailbox and around your door (or in any safe place where the parcel may have been left), ask the people in your household and your neighbours, and check whether the parcel was left at a pickup point or the post office — a delivery notice may have been left. Also wait 24-48 hours: a parcel is sometimes scanned as "delivered" slightly before it is actually handed over. If, after these checks, the parcel is still nowhere to be found, contact us with your order number: we will open an investigation with the carrier.

If you were away at the time of delivery, the carrier leaves a delivery notice and drops your parcel at a pickup point or the post office. Collect it promptly: it is held there only for a limited time (around 2 weeks) before being returned to the sender. Remember to bring an ID document and the delivery notice or your tracking number.

Yes. In accordance with the right of withdrawal, you have 14 days after receipt to return an item to us, provided it is unopened, unused and in its original condition. For reasons of hygiene and safety, a decant whose atomiser has been opened or used cannot be taken back. Returns are made to our address in France (Commercy). Contact us before sending anything, so we can start the process and give you the instructions.

A discovery set is meant to be enjoyed as a whole. To be eligible for return, the set must be complete and none of its decants may have been opened or used. If even a single bottle has been tried, the set can no longer be taken back (hygiene). If in doubt, contact us before opening anything: we'll guide you.

We are truly sorry. Contact our customer service with your order number as well as a photo of the product and the packaging: we'll arrange to send a replacement bottle as quickly as possible. Please report the problem to us promptly after receipt.

You can pay securely by credit card (Visa, Mastercard, American Express) as well as via the payment solutions offered at checkout, such as wallets like Apple Pay, Google Pay and Shop Pay depending on your device. All payments are encrypted and secure.

No. You can order without creating an account (guest checkout): a valid email address is all you need to receive your confirmation and tracking. Creating an account is still handy if you'd like to keep your order history and speed up your future purchases.